Important Shipping Updates
Due to the global impact of the coronavirus, there have been disruptions to flights as well as restrictions on services being fulfilled by designated postal organisations in some countries.
Limitations on deliveries and extra precautions, such as quarantine, is further causing some delays.
We have implemented alternative solutions to keep packages moving at a reasonable pace while following any precautionary measures deemed necessary.
So far postal services from the following countries have been impacted. You can click on your country to read available updates:
- Canada Post, our partner for your Canadian shipments is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities such as their Mississauga gateway. All Canadian shipments will see processing and delivery delays.
- United States
- USPS, our partner for U.S. shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures. In short, delays are expected for all U.S. shipments.
- International shipments
- International shipments have seen the biggest delays as many countries take the necessary precautions to minimize the spread of the virus. Depending on the destination country there are both service disruptions and some countries have suspended mail acceptance due to the limited availability of flights for transporting shipments. We encourage you to seek out the latest updates for a specific destination by going directly to the website of the postal service for that country.
- More countries may be affected
You can also visit our FAQ section here