Shipping Policy

IMPORTANT: Please make sure all addresses are correct, we will not refund for wrong address on your part.

 If your package is returned to us because you did not supply a complete or correct shipping address, then we will notify you, and you will have to pay the shipping again for the package to be sent a second time.

*Crystal Club members are responsible for updating their address if they move before we ship their monthly packages. We are not able to update the address once we ship your packs*

 

1.- CANCELLATIONS

Please contact us immediately at support@turixstore.com

Unfortunately if your order has already shipped we are not able to cancel it.

2.- SHIPPING POLICY

Once a package leaves our workshop we no longer have control over the package. We are a small company so we rely on your country's national post service to complete the delivery.

International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you. 

We are not responsible for lost packages, but we do everything we can from our side to help you locate your lost package. While most international packages arrive within 10-15 business days it can take up to 8 weeks for delivery in some countries. Be aware that any international customs office can detain a package for up to 30 days.