Refund & Shipping Policy
IMPORTANT: Please make sure all addresses are correct, we will not refund for wrong address on your part. If your package is returned to us because you did not supply a complete shipping address, then we will notify you and you will have to pay the shipping again for the package to be sent a second time.
*Crystal Club members are responsible for updating their address if they move before we ship their monthly packages. We are not able to update the address once we ship your packs*
We understand that you may change your mind from time to time, and we want you to be 100% happy with your new crystals!
We offer returns for your Turix pieces within 10 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please contact us immediately at firstname.lastname@example.org
Unfortunately, if your order has already shipped, we are not able to cancel it.
Cancellations made after your billing date will be effective for the following month. Unfortunately we cannot do refunds if you cancel after the deadline.
Under exceptional circumstances a Late Cancellation Fee of $3 may apply.
Once a package leaves our workshop we no longer have control over the package. We are a small company so we rely on your country's national post service to complete the delivery.
International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you.
We are not responsible for lost packages, but we do everything we can from our side to help you locate your lost package.
While most international packages arrive within 10-15 business days it can take up to 8 weeks for delivery in some countries.
Be aware that any international customs office can detain a package for up to 30 days.
To file an order as lost please make sure to contact us within 50 days of your billing date. After 50 days we are not allowed to file claims for lost product.
International customers are responsible for all import/ customs/ local tax fees that may be incurred upon receipt of your package.
These funds are not paid to Turix nor are they set by Turix, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
Returns and exchanges are accepted within 10 days of receipt for items that are unworn and in the original packaging.
Shipping returned items back is the responsibility of the customer and only refunds for products will be given.
Please send an email to email@example.com with your full name and order number / tracking number to begin the refund process. Please do not send your purchase back to the address on the package, we will let you know where to send it.
Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If the merchandise is lost, stolen in the mail, or considered undeliverable by the carrier, it is not the responsibility of Turix to replace it or refund it.
By placing an order, clients confirm that they are able to receive packages in their mailbox securely.
Full refunds are only applicable for 10 days after your delivery date.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you receive an item that is damaged or is the wrong product, please contact firstname.lastname@example.org immediately and include a photo of the item.
We only replace items 10 days after delivered.
*Very important to include a clear photo of the damaged or wrong item. Without a photo unfortunately we will not be able to replace it.
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We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.