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Refund & Shipping Policy

IMPORTANT: Please make sure your address is correct.

We are not able to refund for wrong address on your part. If your package is returned to us because you did not supply a complete or correct shipping address, you will have to pay shipping again for the package to be sent a second time.

Monthly memberships: Crystal Club & Chakra Club members are responsible for updating their address if they move before we ship their monthly packages. We are not able to update the address once we ship your packs.

 Issues with your order: If there is any issue with your order please reach out to support@turixstore.com first so we can help you directly. If you open a claim with your bank or with PayPal we are not able to send your order again or refund until they finish their investigation.

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We understand that you may change your mind from time to time, and we want you to be 100% happy with your new crystals!

We offer returns for your Turix pieces within 10 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

1.- CANCELLATIONS

2.- SHIPPING POLICY

2.1.- LOST ORDERS

2.2.- IMPORT TAX

3.- RETURNS

3.1.- REFUNDS

3.2.- SALE ITEMS

3.3.- EXCHANGES

 

 

 

1.- CANCELLATIONS

Please contact us immediately at support@turixstore.com and we'll do our best to stop the package if it's still in our power.

Unfortunately, if your order has already shipped, we are not able to cancel it.

Most orders ship within 1-3 days. Tracking information can take up to 7-10 days to update but it doesn´t mean we have not sent it already.

Monthly memberships: 

Cancellations made after your billing date will be effective for the following month. 

Unfortunately we cannot do refunds if you cancel after the deadline.

Under exceptional circumstances a Late Cancellation Fee of $3 may apply.

 

2.- SHIPPING POLICY

Once a package ships we no longer have control over it. We are a small company so we rely on your country's national post service to complete the delivery.

International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you. Your tracking number will be sent to you via email.

For Shipping Updates and Country specific delivery information please click here

2.1.- LOST ORDERS

We are not responsible for lost packages, but we do everything we can from our side to help you locate your lost package.

 While most international packages arrive within 2 - 4 weeks it can take up to 8 weeks for delivery in some countries.

Be aware that any international customs office can detain a package for up to 30 days.

If you suspect there is an issue with your order please contact us so we can look into it. Lost complaints after 2 months of shipping unfortunately cannot be refunded or re-sent. If you were in touch without before the 2 months period this policy does not apply to you.

2.2.- IMPORT TAX

International customers are responsible for all import/ customs/ local tax fees that may be incurred upon receipt of your package.

These funds are not paid to Turix nor are they set by Turix, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.

 

3.- RETURNS

 Returns and exchanges are accepted within 10 days of receipt for items that are unworn and in the original packaging. 

Shipping returned items back is the responsibility of the customer. The original shipping fee is non-refundable

Please send an email to support@turixstore.com with your full name and order number / tracking number to begin the refund process. 

Please do not send your purchase back to the address on the package, we will let you know where to send it.

 

3.1.- REFUNDS 

Returns are only accepted up to 10 days after your delivery date. 

Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching us.

Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

If the merchandise is lost, stolen in the mail, or considered undeliverable by the carrier, it is not the responsibility of Turix to replace it or refund it.

By placing an order, clients confirm that they are able to receive packages in their mailbox securely. 

  • Please note there will be no refunds for delayed packages within the expected delivery time frame for your country. As a small business we ask for your patience as your order makes its way to you. The package is in the hands of your national post service and we have no control over their delivery speed. We have sent many packages over the years so we are familiar with tracking information were a package is delayed, versus lost.
  • We are committed to ensuring you receive your package even if it takes longer than usual. If you are unsure if there is an issue or it is just delayed please contact us so we can look into it.
  • For Shipping Updates and Country specific delivery information please click here

 

3.2.- SALE ITEMS

 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

3.3.- EXCHANGES

 If you receive an item that is damaged or is the wrong product, please contact support@turixstore.com   immediately and include a photo of the item.

We only replace items 10 days after delivered.

*Very important to include a clear photo of the damaged or wrong item. Without a photo unfortunately we will not be able to replace it.

 

Can´t find what you are looking for?

Visit our FAQ section here

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We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.