Refund & Shipping Policy
IMPORTANT: Please make sure your address is correct.
We are not able to refund for wrong address on your part. If your package is returned to us because you did not supply a complete or correct shipping address, you will have to pay shipping again for the package to be sent a second time.
Monthly memberships: Crystal Club & Chakra Club members are responsible for updating their address if they move before we ship their monthly packages. We are not able to update the address once we ship your packs.
Issues with your order: If there is any issue with your order please reach out to support@turixstore.com first so we can help you directly. If you open a claim with your bank or with PayPal we are not able to send your order again or refund until they finish their investigation.
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We understand that you may change your mind from time to time, and we want you to be 100% happy with your new crystals!
We offer returns for your Turix pieces within 10 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
1.- CANCELLATIONS
Please contact us immediately at support@turixstore.com and we'll do our best to stop the package if it's still in our power.
Unfortunately, if your order has already shipped, we are not able to cancel it.
Most orders ship within 1-3 days. Tracking information can take up to 7-10 days to update but it doesn´t mean we have not sent it already.
Monthly memberships:
The customer must notify us via email when they want to cancel so their cancellation can be effective
Cancellations made after your billing date will be effective for the following month.
Unfortunately we cannot do refunds if you cancel after the deadline.
Under exceptional circumstances a Late Cancellation Fee of $3 may apply.
Early Cancellation Policy for Memberships
By subscribing to the membership, you acknowledge and agree that it will continue and automatically renew until you decide to cancel it. This ensures uninterrupted access to the benefits and privileges of your crystal membership.
Upon subscribing to either the 3-month or 6-month option, you commit to the duration selected. An early cancellation fee + a fixed $10 fee will apply if you choose to terminate your membership before the end of the committed period.
2.- SHIPPING POLICY
Once a package ships we no longer have control over it. We are a small company so we rely on your country's national post service to complete the delivery.
International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you. Your tracking number will be sent to you via email.
For Shipping Updates and Country specific delivery information please click here
We are not responsible for lost packages, but we do everything we can from our side to help you locate your lost package.
While most international packages arrive within 2 - 4 weeks it can take up to 8 weeks for delivery in some countries.
Be aware that any international customs office can detain a package for up to 30 days.
If you suspect there is an issue with your order please contact us so we can look into it. Lost complaints after 2 months of shipping unfortunately cannot be refunded or re-sent. If you were in touch without before the 2 months period this policy does not apply to you.
2.2. - FOR ORDERS MARKED AS DELIVERED BUT NOT RECEIVED
It’s important to us that you receive your crystals in a timely manner. However, issues may sometimes arise where the courier marks an order as delivered, but the customer does not receive it.
In cases like this, we kindly request that you check your property thoroughly, including any hiding spots or safe areas where the package could have been placed. Common locations include porches, patios, garages, or any other secure areas around your residence. You may also reach out to your neighbors and ask if they may have received your package by mistake. There are times when delivery personnel may accidentally leave parcels at nearby addresses.
We recommend contacting your local post office, too, because in some cases, packages may be held at their office for pickup if they are not deliverable.
If, after following these steps, you cannot locate your package, please contact us via email within 15 days from the delivery date. Kindly attach any form of document from the courier or your local post office, so we can assist you further.
If you have any further questions about our policy, please do not hesitate to reach out to our customer support team.
2.2.- IMPORT TAX
International customers are responsible for all import/ customs/ local tax fees that may be incurred upon receipt of your package.
These funds are not paid to Turix nor are they set by Turix, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
3.- RETURNS
Returns and exchanges are accepted within 10 days of receipt for items that are unworn and in the original packaging.
Shipping returned items back is the responsibility of the customer. The original shipping fee is non-refundable
Please send an email to support@turixstore.com with your full name and order number / tracking number to begin the refund process.
Please do not send your purchase back to the address on the package, we will let you know where to send it.
For memberships, returns and exchanges are accepted within 30 days of receipt for items that are unworn and in the original packaging. Your entire order will be refunded as soon as we receive the returned parcel, but you get to keep the offered bonuses.
3.1.- REFUNDS
Returns are only accepted up to 10 days after your delivery date.
Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching us.
Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If the merchandise is lost, stolen in the mail, or considered undeliverable by the carrier, it is not the responsibility of Turix to replace it or refund it.
By placing an order, clients confirm that they are able to receive packages in their mailbox securely.
- Please note there will be no refunds for delayed packages within the expected delivery time frame for your country. As a small business we ask for your patience as your order makes its way to you. The package is in the hands of your national post service and we have no control over their delivery speed. We have sent many packages over the years so we are familiar with tracking information were a package is delayed, versus lost.
- We are committed to ensuring you receive your package even if it takes longer than usual. If you are unsure if there is an issue or it is just delayed please contact us so we can look into it.
- For Shipping Updates and Country specific delivery information please click here
OUR 21-DAY GUARANTEE
We are committed to your satisfaction and the positive impact of our natural crystals on your life. We understand that every individual's experience with crystals may vary, and we want to ensure your confidence in your purchase.
If, within 21 days of receiving your crystals, you find that there has been no improvement in your life as a result of using them, we offer a hassle-free refund process.
How to Request a Refund:
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Contact our customer support team at support@turixstore.com within the 21-day period after receiving your crystals.
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Our customer support team will provide you with instructions on how to return the crystals. Please ensure that the crystals are returned in their original condition and packaging.
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Once we have received the returned crystals, we will process your refund promptly. Refunds will be issued using the original payment method.
We believe in the power and authenticity of our natural crystals and want you to experience their potential benefits firsthand. If you have any questions about our refund policy or need assistance with your purchase, please don't hesitate to reach out to us anytime.
3.2.- SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
3.3.- EXCHANGES
If you receive an item that is damaged or is the wrong product, please contact support@turixstore.com immediately and include a photo of the item.
We only replace items 10 days after delivered.
*Very important to include a clear photo of the damaged or wrong item. Without a photo unfortunately we will not be able to replace it.
Can´t find what you are looking for?
Visit our FAQ section here
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We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.